E-Commerce Compliance Services
E-Commerce Compliance Services and Legal Requirements
E-Commerce Legislation in Türkiye and the EU
E-commerce businesses must act within the framework of regulatory rules in order to operate in national and international markets. Regulations such as the Law No. 6563 on the Regulation of Electronic Commerce and the Law No. 6698 on the Protection of Personal Data (KVKK) in Türkiye, and the General Data Protection Regulation (GDPR), the Digital Services Act (DSA) and the General Product Safety Regulation (GPSR) in the EU create important obligations for e-commerce businesses.
Law No. 6563 was substantially amended by Law No. 7416, published in Official Gazette No. 31889 of 7 July 2022; most of the amendments entered into force on 1 January 2023. The implementing rules are set out in the Regulation on E-Commerce Intermediary Service Providers and E-Commerce Service Providers, published in Official Gazette No. 32058 of 29 December 2022.
With our e-commerce compliance services, Doruksistem provides professional consultancy to help you comply with these regulations. By protecting your business from legal risks, we help you build a sustainable business model in the long term.
Service Scope:
1. Compliance with Türkiye and EU E-Commerce Regulations
We help you ensure your business’s compliance with Türkiye’s E-Commerce Law No. 6563 and European Union regulations.
2. Tracking Regulation Changes
In the e-commerce world, regulations are constantly updated. We ensure that your business adapts to these changes quickly.
3. Compliance Strategy and Risk Management
We analyze, identify risks of legal non-compliance and minimise them.
4. Audit and Process Development
We regularly audit your business’s processes and make improvements in legal compliance and security issues.
Why Should You Choose This Service?
•Legal Compliance:
Minimize legal risks by fully complying with legislation.
•Reliability:
Create a reliable image in the eyes of your customers and business partners.
•Competitive Advantage:
Gain strategic advantages that enable you to compete in international markets.
ETBİS Registration and Consultancy Service
Become a Transparent E-Commerce Business with ETBİS Registration
The Electronic Commerce Information System (ETBİS) is the system set up by the Turkish Ministry of Trade to register e-commerce activities. E-commerce service providers selling through their own website or mobile application, e-commerce intermediary service providers such as marketplaces, and businesses resident in Türkiye that conclude contracts or take orders through an intermediary service provider resident abroad must register with ETBİS before starting their activities. Businesses that sell only through domestic marketplaces or social media have no registration obligation.
Any change to the information provided during registration must be reported within 30 days. As part of our e-commerce compliance services, Doruksistem follows up your ETBİS registration and notification processes on your behalf.
Scope of Service:
1. ETBİS Registration
We complete your business’s ETBİS registration with information appropriate to your type of activity.
2. Information Updates and Annual Notifications
We make sure that change notifications are submitted on time and follow up the annual notifications of businesses selling abroad.
3. Legal Compliance Check
We review your website against the information obligations under Law No. 6563 and its implementing regulation and report any gaps.
Why Should You Choose This Service?
•Legal Compliance: Fulfil the registration obligation before you start trading.
•Transparency: Gain your customers’ trust as a registered e-commerce business.
•Time Savings: Leave registration and notification processes to our experts and focus on your business.
Distance Sales Agreement Preparation and Compliance Service
Legal and Reliable Distance Sales Contracts
A distance sales contract is legally mandatory in e-commerce transactions and ensures the security of relationships between you and your customers. Incorrect or incompletely prepared contracts can lead to both customer dissatisfaction and legal problems. Doruksistem prepares the sales contracts of your business in accordance with legal regulations and keeps them constantly updated.
Distance sales are governed by the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts published in Official Gazette No. 29188 of 27 November 2014. Consumers must be given a preliminary information form before the contract is concluded. Following the amendment published in Official Gazette No. 32909 of 24 May 2025, from 1 January 2026 the scope of preliminary information has been extended, and return costs can no longer be charged to the consumer when goods are returned through the carrier specified by the seller. As part of our e-commerce compliance services, we update your contracts in line with these changes.
Scope of Service:
1. Distance Sales Contract Preparation
We prepare legally compliant contracts specifically for your business’s services and products.
2. Contract Audit and Updates
We review your existing contracts and update them in line with legal changes.
3. Customer Relationship Management
We offer strategic consultancy on how to use contracts effectively in customer relations.
Why Should You Choose This Service?
•Legal Protection: Increase customer satisfaction by protecting yourself from legal risks.
•Increased Trust: Gain the trust of your customers with legal and reliable contracts.
•Better Customer Relations: Build customer loyalty with clear and understandable contracts.
E-Commerce Marketplace Integration Consultancy
Achieve Success with Multi-Channel Management
In the world of e-commerce, marketplaces are one of the most effective ways to increase sales and expand the customer base. However, integration with marketplaces poses both technical and operational challenges. As part of our e-commerce compliance services, Doruksistem manages the integration processes of your business with popular marketplaces and helps you grow your business with multi-channel strategies.
Scope of Service:
1. Marketplace Integration Process
We seamlessly integrate your e-commerce platform with different marketplaces and ensure that all your products are listed quickly.
2. Multi-Channel Management Consultancy
We offer strategic consulting to help you manage the challenges of selling across multiple marketplaces. We optimize stock tracking, price management and order processes.
3. Marketplace Compliance Checks
We check whether the products you offer for sale comply with the policies and legal regulations of the relevant marketplaces.
Why Should You Choose This Service?
•Wider Customer Base: Increase your sales with integration into popular marketplaces.
•Efficient Multi-Channel Management: Optimize your business performance by eliminating stock and order management issues.
•Easy Integration: Save time by managing all technical processes on your behalf.
Electronic Commerce and Payment Systems Compliance Service
Secure and Compliant Payment Infrastructure
Secure and user-friendly payment methods offer your customers a fast and easy shopping experience. At the same time, your payment infrastructure must comply with legal requirements. As part of our e-commerce compliance services, Doruksistem provides professional support for the secure integration of credit card, bank transfer (EFT/wire) and other payment methods and for the related legal compliance processes. We also advise on security measures such as 3D Secure.
In Türkiye, payment services are provided under Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions by banks and by payment and electronic money institutions authorised by the Central Bank of the Republic of Türkiye. Your e-commerce payment infrastructure should therefore be set up through an authorised institution.
Scope of Service:
1. Integration of Payment Methods
We integrate payment methods such as credit cards, bank transfers (EFT/wire) and digital wallets into your platform securely and quickly.
2. Legal Compliance Audit
We check whether your payment systems comply with national legislation and international industry standards such as PCI DSS.
3. Payment Security Strategies
We strengthen customer and business security with additional measures such as 3D Secure and encryption.
Why Should You Choose This Service?
•Secure Payment: Increase loyalty by offering your customers secure payment methods.
•Legal Compliance: Minimise risks by bringing your payment infrastructure in line with legal requirements.
•More Payment Options: Reach more customers with a variety of payment options.
E-Commerce Logistics and Cargo Compliance Consultancy
Effective Logistics Management for Customer Satisfaction
The success of e-commerce operations is directly related to the timely and trouble-free delivery of products. However, problems experienced in logistics and cargo processes may negatively affect customer satisfaction. As part of our e-commerce compliance services, Doruksistem helps you create fast delivery and safe shipping processes by optimizing your logistics processes. We also provide legal compliance and strategy development support in cross-border logistics processes.
Scope of Service:
1. Logistics Process Optimization
We analyze your storage, packaging and cargo management processes and make them efficient.
2. Cargo Tracking and Management Systems
We enable your customers to monitor their shipments instantly with cargo tracking systems.
3. International Logistics Consultancy
We offer strategic consultancy for customs clearance, delivery process and legal requirements for cross-border shipments.
Why Should You Choose This Service?
•Customer Satisfaction: Gain customer loyalty with fast and trouble-free delivery.
•Efficient Operations: Reduce costs by optimizing your logistics processes.
•International Markets: Expand into new markets by improving your global logistics processes.
Legal Compliance Service for Advertising and Promotional Activities
Legal Framework in Digital Marketing
E-commerce advertising and promotional activities are one of the most effective ways to reach your customer base. However, misleading advertisements or campaigns that violate consumer rights may cause legal problems and loss of customer trust. As part of our e-commerce compliance services, Doruksistem ensures that your business’s advertising and promotional strategies comply with legal regulations in Türkiye, such as the Consumer Protection Law No. 6502 and the Commercial Advertising and Unfair Commercial Practices Regulation (Official Gazette No. 29232 of 10 January 2015). Thus, you can strengthen customer trust while protecting your business from legal risks.
For commercial electronic messages such as SMS and e-mail, Law No. 6563 generally requires the recipient’s prior consent, and these consents must be registered in the Message Management System (İYS).
Service Scope:
1. Legal Audit of Advertising Content
We examine whether your digital advertising campaigns comply with legal regulations and make the necessary adjustments.
2. Advertising Strategies Compliant with Consumer Rights
We ensure that your advertising and promotional activities are carried out by protecting consumer rights, and we ensure that you gain the trust of your customers.
3. Avoiding Misleading Advertisements and Practices
We monitor your content to prevent advertisements containing misleading or incomplete information from causing legal problems.
4. Creating Advertising Policies
We provide consultancy to establish legal advertising and marketing policies and develop a sustainable advertising strategy.
Why Should You Choose This Service?
•Legal Compliance: Minimize legal risks by fully complying with legal regulations.
•Trustworthy Image: Increase customer trust with an advertising strategy that respects consumer rights.
•Brand Reputation: Build long-term brand reputation by avoiding misleading advertising.
Return and Right of Withdrawal Process Management
Protecting Customer Rights and Compliant Businesses
E-commerce customers should be given the right of return and withdrawal under legal guarantee. Mismanagement of these processes can lead to customer dissatisfaction and legal problems. As part of our e-commerce compliance services, Doruksistem manages your business’s return and right of withdrawal processes in accordance with legal regulations and enables you to offer your customers a smooth shopping experience.
Under the Regulation on Distance Contracts, consumers may withdraw from a contract for the sale of goods within 14 days of receiving the goods, without giving any reason and without paying any penalty. From 1 January 2026, return costs can no longer be charged to the consumer when goods are returned through the carrier specified by the seller in the preliminary information.
Service Scope:
1. Preparation of Return and Right of Withdrawal Policies
We prepare return and right of withdrawal policies in full compliance with legal regulations in accordance with the services and products offered by your business.
2. Customer Relationship Management
We determine best practices to minimize the impact of return and withdrawal processes on customer relations and increase customer satisfaction.
3. Legal Compliance Audit
We check whether the return processes comply with Turkish and EU legislation and make the necessary arrangements.
Why Should You Choose This Service?
•Legal Compliance: Avoid legal problems with processes that comply with customer rights.
•Customer Satisfaction: Create customer loyalty with hassle-free returns and withdrawals.
•Trustworthy Image: Build trust as a business that respects customer rights.
Product Safety for Online Sales to the EU (GPSR)
Mandatory Information on Product Pages
The General Product Safety Regulation (EU) 2023/988 (GPSR), applicable since 13 December 2024, also covers products sold online to consumers in the EU. Businesses selling at a distance must clearly display on their product pages the manufacturer’s name and contact details, the details of the responsible person in the EU where the manufacturer is established outside the EU, information identifying the product, and any necessary warnings and safety information. Online marketplaces are also subject to additional obligations under the GPSR.
As part of our e-commerce compliance services, Doruksistem supports the GPSR compliance of your online sales to the EU with Product Safety consultancy and UseSafe digital product certification.
Scope of Service:
1. Product Page Review
We review your product listings against the GPSR information requirements for distance sales.
2. EU Responsible Person and Documentation
We guide manufacturers outside the EU on the responsible person requirement and product safety documentation.
3. Digital Product Certification
With UseSafe, we help you present your product safety information so that consumers can access it via a QR code.
Why Should You Choose This Service?
•Market Access: Reduce the risk of your products being delisted in the EU market.
•Legal Compliance: Meet the GPSR requirements for online sales.
•Consumer Trust: Build trust with transparent product safety information.